Terms of service

WEBSITE USE

These Terms and Conditions of Use (the "Terms of Use") apply to the Eltee Sydney web site located at elteesydney.com.au by Eltee Sydney its subsidiaries and affiliates. The Site is the property of Eltee Sydney and its licensors. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Eltee Sydney reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Eltee Sydney grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

COPYRIGHT

Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. Eltee Sydney owns these materials. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by elteesydney.com.au. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Eltee Sydney is strictly prohibited.

USER-GENERATED CONTENT

You retain ownership of any content you submit to the Site, including product reviews, comments, photos, and other materials ("User Content"). By submitting User Content, you grant Eltee Sydney a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display that content across any media, including for marketing and promotional purposes, without further notice or compensation to you.

You represent and warrant that you own or have the necessary rights to submit your User Content, that it does not infringe the rights of any third party, and that it is accurate and not misleading. Eltee Sydney reserves the right to remove any User Content at its discretion without notice.

PRODUCT AVAILABILITY AND PRICING

All products displayed on the Site are subject to availability. Eltee Sydney reserves the right to discontinue any product at any time without notice.

Prices are displayed in the currency relevant to your region and are subject to change without notice. While we take care to ensure pricing accuracy, errors may occasionally occur. In the event that a product is listed at an incorrect price due to a typographical error or system error, Eltee Sydney reserves the right to cancel or refuse any order placed at the incorrect price, regardless of whether the order has been confirmed or payment processed. Where payment has already been taken, a full refund will be issued.

ORDER ACCEPTANCE

Submission of an order does not constitute acceptance of that order. Eltee Sydney reserves the right to accept or reject any order for any reason, including product availability, suspected fraud, pricing errors, or errors in product descriptions. A contract is formed only when Eltee Sydney dispatches the product.

RETURNS AND REFUNDS

Returns, exchanges and refunds are governed by our Returns Policy available on the Site. Nothing in these Terms limits any rights or remedies available under the Australian Consumer Law.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Eltee Sydney, its directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site or purchase of products, including but not limited to loss of data, loss of revenue, or loss of profits.

Nothing in these Terms of Use excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable consumer protection legislation that cannot be excluded by agreement.

PRODUCT MISUSE

Eltee Sydney is not liable for any loss, damage, or injury resulting from misuse of products, failure to follow care or usage instructions, or use of products in a manner contrary to their intended purpose.

FORCE MAJEURE

Eltee Sydney will not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including natural disasters, transport disruptions, government actions, supplier shortages, strikes, or telecommunications failures.

PRIVACY

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. By using the Site, you consent to the collection, use, and handling of your personal information as described in our Privacy Policy. Our Privacy Policy can be accessed at elteesydney.com.au/pages/privacy-policy.

PROHIBITED USE

You agree not to use the Site in any way that is unlawful, harmful, or disruptive. Without limiting the foregoing, you must not:

  • Use any automated system, including bots, scrapers, or crawlers, to access, monitor, or copy any content from the Site without Eltee Sydney's prior written consent.
  • Use the Site to collect information about other users without their consent.
  • Access or attempt to access any part of the Site for the purpose of competitive analysis, price monitoring, or data harvesting.
  • Transmit any unsolicited commercial communications via the Site.
  • Attempt to gain unauthorised access to any part of the Site or its related systems.

Eltee Sydney reserves the right to block or restrict access to the Site for any user found to be in breach of this clause.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Eltee Sydney, its directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Site, your breach of these Terms of Use, or your violation of any third-party rights.

GOVERNING LAW

These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia. By using the Site, you agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes arising out of or relating to these Terms of Use or your use of the Site, regardless of your country of residence or location.

International customers are responsible for compliance with local laws applicable to their use of the Site and purchase of products.