Shipping policy
Dispatch
Orders placed before 4 pm AEST/AEDT are dispatched within 1–2 business days. Orders placed after 4 pm move into the next business day’s processing window. International orders are dispatched within 1–2 business days regardless of the time the order is placed.
Please note: If your order contains a pre-order item, the entire order will be held and dispatched together once the pre-order item arrives in stock. Please allow 1–2 business days for dispatch after it arrives.
🇦🇺 Australia
Free shipping on orders over $99 AUD. Express upgrade on free shipping orders: $5.00 AUD.
Metro (same city or major capital region):
- Standard: 2–5 business days — $10.95 AUD
- Express: 1–3 business days — $15.95 AUD
Interstate metro-to-metro:
- Standard: 3–6 business days
- Express: 1–3 business days
Non-metro / regional:
- Standard: 4–8 business days
- Express: 2–4 business days (availability varies)
Check if your postcode is within the Express Post next business day network: auspost.com.au/business/shipping/delivery-speeds-and-coverage
🇳🇿 New Zealand
Free shipping on orders of $129 NZD or more. Express upgrade on free shipping orders: $5.00 NZD.
- Standard: 4–9 business days — $14.95 NZD
- Express: 2–5 business days — $19.95 NZD
🇺🇸 United States
Free shipping on orders over $99 USD.
- Standard: 5–10 business days — $9.95 USD
- Express: 2–3 business days — $14.50 USD
🇬🇧 United Kingdom
Free shipping on orders over $99 GBP.
- Standard: 5–12 business days — $9.95 GBP
🇨🇦 Canada
Free shipping on orders over $99 CAD.
- Standard: 8–14 business days — $9.95 CAD
Canada - Customs, Duties and Taxes
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Customs duty: 7% of the declared customs value in Canadian dollars.
GST/HST: Normally 0% because qualifying menstrual hygiene products are zero-rated. - Provincial tax: Normally 0% for qualifying menstrual products.
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Handling or brokerage fees: Additional fees may apply depending on the carrier. Canada Post usually charges a $9.95 CAD handling fee when customs charges are assessed. Private courier fees may vary.
If you believe you have been charged incorrectly, please keep all customs paperwork and receipts and contact us at orders@elteesydney.com.au . We will review the charges and help guide you through the claim process.
Please note that Eltee Sydney cannot submit a customs claim on your behalf, but we will provide any information or documentation we can to assist you.
Everywhere Else
Shipping is calculated at checkout.
Delivery Estimates
All delivery timeframes are estimates and begin once your order has been dispatched. Delivery may take longer during peak periods, public holidays and weather events, or because of carrier or customs delays.
Eltee Sydney is not responsible for carrier or customs delays after a parcel has been dispatched.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, handling charges and other fees when they arrive in the destination country.
These charges are determined by the destination country’s customs authority and delivery carrier. Unless collected by Eltee Sydney during checkout, these charges are the customer’s responsibility. Eltee Sydney cannot cover or reimburse customs charges, import duties, taxes, brokerage fees or handling fees.
All parcels are shipped with the documentation required for customs clearance. Although we take care to provide accurate information, we cannot guarantee against customs delays or additional charges.
If you are unsure which charges may apply, we recommend contacting your local customs authority before placing your order.
Something Gone Wrong?
If your order arrives damaged, incomplete, or incorrect, please contact us at orders@elteesydney.com.au and we'll get it sorted fast.