Eltee Sydney Customer Care

Got a question? We're here to help!

At Eltee Sydney, we’re committed to providing excellent customer service and making your shopping experience as smooth as possible.

Use the form below to send us a message, and our friendly team will aim to get back to you within one (1) business day.

Looking for Quick Answers?

Before reaching out, why not take a peek at our FAQ portal here?

It’s packed with answers to commonly asked questions about sizing and fit, shipping, returns, and more—all designed to save you time and give you the answers you're looking for without the wait.

Need to Adjust Your Order?

Made a mistake with your sizing or delivery address? Don’t worry—we’ve got you covered! Until your order has been fulfilled (and you'll receive an email update when that happens), you can easily update your order by logging into your account here.

Just enter the email address you used when placing your order, and we’ll send you a login code. From there, you’ll be able to make the necessary changes in a flash.

Practical Tips and Info for Girls and Their Parents

We want to make period management easy, effective, and no-nonsense. We encourage you not to hesitate to get in touch if you have any questions or need support in choosing the right product for your active lifestyle—our team is here to help.

We also know that many of our customers are parents helping their girls navigate their first period and the early cycle years. It’s an important stage, and we’re here to support you every step of the way.

Check out our blog here, packed with helpful advice for girls and parents alike. It’s designed to be a beacon to guide adults and smooth the way, taking any potential awkwardness (because #teenagers) out of the conversation.

Follow Us on Instagram!

Stay in the loop and get a behind-the-scenes look at all the fun happening at Eltee Sydney HQ by following us on Instagram!

From sneak peeks of new products to exciting demos and a glimpse of our daily hustle, we'll add a little sparkle to your feed. 🦄