Got a question?
We're here to help. Use the form below and send it our way. A human will get back to you within one business day.
Some like forms. Some like phones. If you’re the latter, call us Monday to Friday, 9:00am–5:00pm (AEST/AEDT).
Come see us:
Shop 5, 162 The Entrance Road, Erina NSW 2250, Australia
GIVE US A CALL:
+61 2 4314 6264
NOT KEEN ON WAITING?
Same.
That’s why we have Barb. She’s our resident robot and knows her way around Eltee products, sizing, orders, shipping, returns and most of the questions you can throw at her.
Ask away.
If Barb can’t sort it, she’ll pass your details to one of the humans and we’ll take it from there.
USEFUL LINKS, MINUS THE HUNT.
Need to Adjust Your Order?
Made a mistake with your sizing or delivery address? Don’t worry—we’ve got you covered! Until your order has been fulfilled (and you'll receive an email update when that happens), you can easily update your order by logging into your account here.
Just enter the email address you used when placing your order, and we’ll send you a login code. From there, you’ll be able to make the necessary changes in a flash.
Practical Tips and Info for Girls and Their Parents
We want to make period management easy, effective, and no-nonsense. We encourage you not to hesitate to get in touch if you have any questions or need support in choosing the right product for your active lifestyle - our team is here to help.
We also know that many of our customers are parents helping their girls navigate their first period and the early cycle years. It’s an important stage, and we’re here to support you every step of the way.
Check out our blog here, packed with helpful advice for girls and parents alike. It’s designed to be a beacon to guide adults and smooth the way, taking any potential awkwardness (because #teenagers) out of the conversation.
Why not take a peek at our FAQ portal here?
It’s packed with answers to commonly asked questions about sizing and fit, shipping, returns, and more.
Our FAQs save you time and give you the answers you're looking for without the wait.