Returns
Returns made easy. Choose the option that matches how and where you ordered.
Australia, New Zealand, UK and other international returns
Use ReturnDrive for orders from Australia, New Zealand, the UK and other countries outside the US and Canada. You’ll need the order number and email address used at checkout.
US and Canada returns
Use the Redo portal for all US and Canadian orders. If you selected Checkout+ at checkout, return shipping is covered. For standard orders, return postage remains your responsibility. Refunds are processed to the original payment method after the returned items are received and inspected.
Wrong item or product fault?
Email clear photos and your order number to orders@elteesydney.com.au with the subject line ORDER ISSUE. The team will take it from there.
Return conditions
We accept returns within 30 days of delivery when items are unworn, unwashed and returned with hygiene stickers intact and original packaging included.
You can try periodwear on over underwear while the hygiene sticker remains in place. Please don’t tear the reusable pouch.
If a returned product doesn’t meet the Returns Policy, it may be ineligible for a refund. Due to hygiene and safety requirements, non-compliant products can’t be returned or reshipped.